Frequently Asked Questions


We are committed to helping you understand the treatment and recovery process and to find the addiction treatment program that best meets your needs. If you can’t find the answers you need here, please do not hesitate to contact our admissions team.


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Admissions FAQs

What is the admissions process?

The first step of the admissions process is to complete a quick 15-minute evaluation over the phone. This evaluation helps determine if Mountainside is the best fit for the person in need of treatment as well as what level of care they would require. During this time, we will also complete a verification of benefits with the person’s insurance company. Once we have clinical approval for admission and can verify the benefits, we will schedule an appointment for admission.

How long does it take for a client to be admitted into Mountainside?

We have a rolling admissions process and can admit clients 7 days a week, 365 days a year. Our goal is to make it as easy as possible for those in need to begin treatment. Depending on the needs of the person seeking treatment, we accept both same-day admissions or can schedule admission for a specific date. We are also able to admit individuals during the day and evening. And if transportation is needed, we can help arrange that as well.

What programs and services does Mountainside offer?

We provide a full continuum of care at Mountainside, which includes medically monitored Detox, inpatient Residential treatment, Extended Care — our long-term inpatient program , Outpatient Services, Recovery Coaching, Adolescent Services, and Medication-Assisted Treatment. Individuals can either sequentially access the full continuum or admit directly into any of our programs based on clinical recommendation. In addition, we also have a Family Wellness program to help the loved ones of addicted individuals to heal.

What type of therapies do you use?

Mountainside specializes in treating alcoholism and drug addiction. We are also equipped to treat a series of co-occurring disorders, such as depression and anxiety, that clients may have in addition to their addiction. Each client works with a professional, licensed clinician to put together a customized wellness plan to help the client achieve wellness in all facets of life.
During clinical treatment, clinicians utilize a combination of cognitive behavioral therapy, motivational interviewing, and mindfulness and grounding techniques to help clients recognize and learn to manage emotions and behaviors. To complement counseling, we offer numerous alternative wellness therapies including acupuncture, yoga, art and music therapy as well as adventure therapy to foster complete healing — mind, body and spirit.

What is the typical length of stay?

If detox is determined to be medically necessary, detox averages 5 days, but can range from 3 to 10 days, before the start of Residential treatment. Our Residential program is a 35-night program. Our Extended Care program – a form of long-term residential treatment that combines outpatient treatment, sober living, and a work therapy program – averages 90 days and can extend longer to meet individual client’s needs.

Can I begin addiction treatment at Mountainside if I am between jobs?

If you’ve recently been laid off, we understand that this can be a difficult time. But there could be a silver lining: This could be the perfect time to get the addiction treatment support you may have been putting off when you were busy with professional obligations and projects. Many employers offer up to 60 days of healthcare coverage following layoffs and/or you may qualify for drug and alcohol rehabilitation programs through COBRA. Talk to a caring admissions specialist today to learn why now could be the perfect time to finally get the addiction treatment support you need. Call 800-500-0399 to speak to a caring admissions specialist today, and we can help you to maximize this opportunity.

Will participating in a rehab program when I am unemployed interfere with my unemployment benefits?

At Mountainside, we have several clients filing for unemployment or registering for unemployment benefits while in treatment. We are familiar with the unemployment process and can even assist clients with the process while you’re in treatment at Mountainside. For more information, please call 800-500-0399 to speak to a caring admissions specialist.

What is the cost of treatment at Mountainside?

Each individual has different treatment needs and so cost varies based on type of treatment program and length of treatment. Whether or not an individual has insurance coverage and the type of coverage included also influences cost. Learn more about Financing or call our admissions team 800-500-0399 to receive a cost estimate for your specific conditions. You can also Live Chat with an admissions specialist during business hours by clicking the yellow chat button in the lower right corner of your screen, or email us.

Can I get mail while I’m in treatment? What is the mailing address?

There is a dedicated P.O. Box for incoming letters and another address for packages. Please refer to your Client Manual for those addresses. If you’ve misplaced your manual, please visit the Concierge Desk or speak to someone in Client Services.

How do I add money to my Client Funds account?

Upon admission, we will hold your wallet, credit cards, and debit cards in your personal property box. Mountainside provides you with an incidental expense account with swipe card to cover on-site incidental costs. Examples of incidentals include card-operated laundry, vending machines, client phones, and the purchase of necessities. Funds can be added to your account by visiting the Concierge Desk (7 AM – 10:30 PM).
Family members may add funds by:
Calling Client Services at 860-362-5066
Logging in to https://onecard.mountainside.com/OneWeb/Account/LogOn
We ask that you keep no cash with you while in treatment. In the event that you are admitted with cash, it will be deposited directly to your incidental expense account. Any surplus funds will be refunded to you within two weeks of discharge via check or credit card. For further questions or concerns please call 860-362-5066.

How do you support clients after they leave?

Recovery is a lifelong journey. From day one, we begin to educate clients to embrace this message. Soon after admission, each client begins to work with a Continuing Care Case Manager to develop specific “next step” plans after completing treatment. These aftercare plans ensure clients continue to make progress and stay sober after leaving Mountainside. We also have an Alumni program that follows up with clients, provides them with guidance and support post-discharge, and plans a series of exciting alumni events and gatherings.

How can I avoid scams and be certain I am dealing directly with Mountainside treatment center?

Always be aware that disreputable treatment providers have attempted to impersonate Mountainside (and other reputable treatment centers) in an attempt to scam potential clients seeking our holistic alcohol and drug rehabilitation programs. Please be sure to note the following if you are interested in exploring Mountainside’s addiction treatment services for yourself or a loved one:
(1) mountainside.com is our official website (2) our main phone number is 860-824-1397 (3) our emails will only come from the “@mountainside.com” domain (4) we do not make referrals to outside providers without first going through the formal pre-screen process. Never hesitate to contact us at any time if we may be of service to you or your family.

What is the No Surprises Act?

Effective January 1, 2022, the No Surprises Act, which Congress passed as part of the Consolidated Appropriations Act of 2021, protects patients from surprise bills for emergency services at out-of-network facilities or for out-of-network providers at in-network facilities, holding them liable only for in-network cost-sharing amounts. The No Surprises Act also enables uninsured patients to receive a good faith estimate of the cost of care. For more information, please visit cms.gov/nosurprises

Does the No Surprises Act cover addiction treatment services?

While the No Surprises Act covers a wide range of medical services, it does not cover addiction treatment services. This law specifically targets emergency services, non-emergency services provided by out-of-network providers at in-network facilities, and air ambulance services from out-of-network providers. For more information, please visit cms.gov/nosurprises

What can I do to avoid billing confusion for addiction treatment?

To minimize the risk of any billing confusion for addiction treatment, it’s important to understand and verify your insurance coverage. If you have any questions regarding your insurance plan, please reach out to your provider to ensure that you have a clear understanding of your financial responsibilities. To verify your benefits with us, please call 800-500-0399 


We work with most private insurance plans, including Aetna, Anthem, BlueCross BlueShield, Beacon Health Plans, Cigna, Empire BlueCross BlueShield, GEHA, Meritain Health, ValueOptions, and many others. To find out if you’re covered for addiction treatment at Mountainside, you can verify your insurance benefits by clicking below.

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